TeraDB Cloud
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Products
Real-Time Data Pipelines
Custom Deployments
Managed ClickHouse
Managed Redis Search
Managed Apache Kafka
Managed ElasticSearch
Secure Data Handling
Solutions
Business Intelligence
Finance
Cyber Security
Marketing & Sales
Media & Entertainment
E-commerce & Retail
Healthcare
ML & Gen AI
Gaming
Pricing
Resources
Blogs
FAQs
Company
About us
Contact us
Slack
Contact us
Launch Cloud Trial
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Frequently Asked Questions
Technical FAQs
How does TeraDB Cloud handle high-volume, real-time data ingestion?
We optimize ClickHouse for millions of events/sec with Kafka integration, custom buffers, and automatic sharding.
Can I ensure zero downtime during upgrades or failures?
Yes, with multi-AZ deployments, rolling updates, and automated failover.
How do you secure sensitive data in a managed service?
Through BYOK encryption, VPC peering, RBAC, and SOC 2 compliance.
Can I migrate from Snowflake/Redshift to ClickHouse without downtime?
Yes, using dual-write pipelines, schema conversion tools, and validation scripts.
Do you support hybrid cloud/on-premises deployments?
Yes, with BYOC options and Terraform modules for unified management.
General FAQs
What is TeraDB Cloud?
A managed infrastructure platform for ClickHouse, ElasticSearch, and RediSearch, offering cost-effective, scalable solutions.
What makes TeraDB Cloud different from competitors?
BYOC/BYOK flexibility, open-source expertise, and 24/7 certified support.
What technologies does TeraDB Cloud support?
ClickHouse, ElasticSearch, and RediSearch for real-time analytics and search.
Do you offer custom solutions?
Yes, we build tailored features and integrations to meet your needs.
Is TeraDB Cloud compliant with GDPR/HIPAA?
Yes, with data masking, audit logs, and private network options.
Pricing FAQs
How does TeraDB Cloud’s pricing work?
Usage-based pricing with flexible plans (Starter, Business, Enterprise).
Do you charge for idle resources?
No, unused resources scale down to $0 automatically.
Can I switch plans later?
Yes, upgrade, downgrade, or switch plans anytime.
Are there any hidden fees?
No, our pricing is fully transparent.
Do you offer discounts for startups or long-term commitments?
Yes, we provide startup discounts and volume pricing for long-term commitments.
Support FAQs
What kind of support do you offer?
24/7 dedicated support with ClickHouse, AWS, and ElasticSearch experts.
How quickly do you respond to support requests?
Within 2 hours for critical issues and 24 hours for general inquiries.
Can I manage my infrastructure myself?
Yes, with BYOC options for full control.
Do you provide training for ClickHouse/ElasticSearch?
Yes, we offer onboarding sessions and advanced training workshops.
What if I need a feature not yet supported?
We build custom patches and contribute back to the open-source community.
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